11) The price of the Senior Service Manager to ServiceShop upgrade can only go up from here...

11) The price of the Senior Service Manager to ServiceShop upgrade can only go up from here. As time goes on, it becomes more and more difficult to upgrade old systems. This is something we have all learned many times over, and is a common issue with software companies. This is one of many reasons why they STOP SUPPORTING old systems. Today it is comforting to know that virtually every supported Senior Service Manager user is on Version 5 or higher. From there they go to ServiceShop. In a year or so, we'll be moving the ServiceShop people onto the next-generation product, and the Senior Service Manager to ServiceShop upgrade will become a much less familiar, much more nightmarish thing to do. You don't want to get caught in that camp. Right now we're completely proficient on the Senior Service Manager to ServiceShop migration; you should get it done while all the issues are fresh in everyone's mind. Once the issues are stale, it will be more difficult to orchestrate, more disruptive to your business, and MORE EXPENSIVE in every conceivable way. The price of this upgrade is not going down, and it never will. There is no time like the present to get this project handled.