6) ServiceShop saves both time and money when training...

6) ServiceShop saves both time and money when training new people - Both ServiceShop and QuickBooks are much easier for new employees to learn (they typically reject Senior Service Manager immediately because of it's classically old "Blue Screen of Death" appearance). Only the Senior Service Manager tunnel vision die-hards continue to prefer this look and feel. Prospective hires will be more interested in working for you when they see the new system; by contrast, they are generally disenchanted by any character-based (DOS or Unix-looking) system. Nobody likes the monochrome look anymore; it needs to go away. If you're bringing in anyone new at the service desk, it is a tremendous waste of time to train them on Senior Service Manager. We have had many situations where this exact situation was avoided by synchronizing new system deployment with new hires. Just as GenesisFour had to STOP RE-INVESTING IN ITS OLD TECHNOLOGY (because it was, from a market potential point of view, dead in the water), so should you. In this regard, the sooner you migrate to ServiceShop, the better.