9) Support for Senior Service Manager will not last forever...
9) Support for Senior Service Manager will
not last forever - Sooner or later, support for Senior Service
Manager is going to end. No software company supports old
(legacy) applications indefinitely; sooner or later you will
receive a letter officially announcing that Senior Service
Manager is no longer supported. That time hasn't come yet, but
it's not that far off. This is something you don't want to come
anywhere near. (Remember also that you cannot upgrade to
ServiceShop unless your Senior Service Manager support is
current.)
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