7) The Senior Service Manager platform is completely isolated...

7) The Senior Service Manager platform is completely isolated - and this is true whether you're running Senior Service Manager on Unix or Windows) - there's just no integration to the outside world. Look at the things ServiceShop can do that Senior Service Manager can't even think about doing:

- most updates are done over the Internet (and there actually are updates, whereas Senior Service Manager doesn't get updates at all)

- single click to send a a customer or vendor an email

- single click to find a Yahoo map to a customer's address

- send mailings via email

- place your orders with Worldpac over the Internet, creating Worldpac part numbers in the system instantly  (how it works...)

- integration with Microsoft Word for customer mailings

- integration with CustomerLink (if you prefer to have someone else do your mailings)