      
HD Truck Shop Management System
ServiceShop - Unique Functionality
Time Management
 GenesisFour
was the first to introduce integrated time management into a
shop management system. Our initial system was based on the
dealership-style time cards, often referred to as the “flag”
system. This tried and true method of tracking actual job time
has its roots in the new car dealerships because they needed to
report precise, actual job times to their manufacturers for the
purpose of validating warranty claims. They understood what so
few independent shop-owners and managers understand - that
tracking actual job time is essential in determining labor cost,
and ultimately, job cost. Over the years we have enhanced our
system to support different time management disciplines, from
tracking time on each work order to tracking time on each
individual labor operation (we even handle both flat rate and
hourly technicians on the same labor operation). Time management
is the cornerstone of GenesisFour's design because it is so
important to the profitability of any business; without it you
will never know how profitable (or unprofitable) your invoices
really are.
Professional Customer Documents
 Our
customer documents (service orders, invoices, estimates, etc)
are designed to give you the most professional-looking invoice
possible. They are unlike anything you have seen before, and
more importantly, unlike anything your customers have
ever seen before. Studies have shown that customer satisfaction
is as much tied to the quality of your appearance as it is to
the quality of your work; and our document output is designed to
give you that quality of appearance. Our clients
consistently tell us that their customers comment on the
professional appearance of their invoices. And many say that
since installing ServiceShop the number of repeat customers and
average total invoice significantly increased.
Labor Line Association
 Throughout
the system (estimates, service orders, service invoices, and
service templates), labor lines are associated with their own
parts, fees, items, sublets, tech notes, and perhaps most
importantly, actual technician time (driven by the fully
integrated time clock). This "labor line association" has
two enormous benefits. First, it makes it easy for the customer
to understand the final service invoice. Second, it makes it
easy for the service advisor to determine that the entire job
has been accurately invoiced.
Unlimited Length Labor Descriptions
ServiceShop's labor lines are unlimited in
length; the labor editor allows you to provide your customer
with the highest possible level of detail in describing your
work. And it is far more than just a large text area - it has
full font control, color support, paragraph formatting, and
spell check! Highly detailed labor descriptions facilitate the
dispatch process, help your technicians better understand
exactly what needs to be done, and - most importantly - enhance
the perceived value of your work, which most shop management
trainers agree is directly proportional to the number of words
on the invoice.
Menu Pricing*
 Menu
Pricing gives you tremendous control over the appearance of the
printed estimate and service invoice. You can show a job with
parts but no prices, or hide all the parts and just show a
single price per job. You can also control the level of detail
appearing in estimate and invoice totals. Menu Pricing can be
enabled or disabled on a per labor line basis. You will find
that menu pricing will put an end your customers'
over-analyzing your final invoice, because unnecessary price
detail is no longer shown. And this price detail is information
that you only think you need to show. Not only do you not
have to show it, but in most cases the customer would rather not
see it. Your margins will take a jump the day Menu Pricing goes
live in your operation - (a fact our clients will be only too
happy to confirm).
*Not allowed in some states - check local
regulations.
Source Tracking
 Source
Tracking allows you to track, and report on, all sources of new
and repeat business. It tracks the source of the customer and
the source of the actual job separately. This allows you to see
both what brought the customer to you and what caused them to
return for more work down the road. And unlike most source
tracking systems that limit you to only a few pre-defined
choices, ServiceShop supports an unlimited number of sources -
including customer referrals that require no pre-configuration
on your part. Eliminate wasted advertising money and direct your
resources to those that actually produce results.
File Attachments
 In
a manner similar to how a file may be attached to an email,
ServiceShop can attach any file to any customer, document, or
part in inventory. You can attach as many files as you like.
This powerful feature gives you the ability to keep track of
items produced by other packages right in your management
package. Attach output files from alignment machines, scan
tools, pictures of the failed components to show the customer,
schematics, installation instructions, or anything else you can
think of.
Mapping Customers
 Would
it be helpful if you could see all of your customers pinpointed
on a map? How about learning where your most loyal customers are
concentrated, and being able to easily target that specific
geographic area with ServiceShop's optional Mailing and
Marketing feature? Check out this quick tutorial on how you can
gain new levels of understanding using ServiceShop's integration
with Microsoft MapPoint.
|
