• Detailed customer information
• Search for customers by any field
• Self-maintains customer status
• User-definable fields
• Instant email to customer
• Instant Yahoo Map lookup
• National Postal Code database
• Full Make/Model database
• Multiple tax configurations
• Labor rate by customer
• Multiple price levels per customer
• Customer and vehicle notes
• File attachment support

Parts Inventory

• Extensive physical inventory capability
• Cost up or list down margin control
• Fractional on-hand quantities (can
  be turned on or off by part number)
• Search on both part number and description
• Ability to automatically sell one
  or more fees with a part.
• Weight
• List Price Bump
• Matrix pricing
• File attachment support

Estimating

• Identical interface to service orders/invoices
• Labor line association exactly like service orders/invoices
• Reorder labor lines - all associated
  parts, fees, etc move with labor line
• Labor categories per labor line
• Import from one estimate to another - individual selected lines or all lines
• Full font control - size, color, bold,
  italic, indent, outdent spell checker
• Print preview
• Portrait & landscape printing,
  selectable on the fly
• Color-configurable invoices
• Invoices can easily incorporate
  end-user produced graphics files

Accounts Receivable

• Fully integrated A/R
• Single & Batch Statements
• Per-Invoice Payment Tracking
• A/R Balance Report
• A/R Aging Report

QuickBooks™ Integration*

• Quick and easy export/import process
• 2 Step Configuration Process
• Maintains permanent dual audit trail

Service Templates

• Predefined jobs
• Identical structure to normal labor operations (labor, parts, fees, items,
  and sublets)
• Can be associated with one or more specific years, makes, models
• Can be imported onto Estimates and Order/Invoices
• Quickly convert any labor operation
  into a template

Advanced Inventory

• Adds Cross-Reference/Supersession support
• Adds stocking levels and re-order points
• Supports taking of physical inventory via detailed reports and data entry windows.
• Includes reporting for stock orders, overstock items, cross-referenced parts, and inventory pad.

Schedule

• Comprehensive work scheduling system
• Unlimited number of schedules
• Books work based on available shop time
• Tracks waiting customers
• Tracks loaner vehicles
• Includes schedule reports

Counter Part Sales

• Adds support for Counter Part Invoices (part only invoices for use standard POS scenarios such as part stores)

Contacts Journal

• Complete contact tracking for all customers and prospects
• Alerts for follow-ups
• Unlimited length descriptions for
  each contact

Phone Book

• Electronic phone book for storing miscellaneous number and information
• Supports name, phone number, and unlimited length note fields
• Fully searchable

Mailing & Marketing*

• Adds complete customer mailing and sorting capability
• Interfaces with Microsoft Word to provide automated mail merges and letter templates
• Supports exporting to a comma-delimited file
• Filterable by customer status
• Includes pre-defined queries for "Long Lost", "Recommended Repairs", "Service Due", and "Follow-up" letters
• Includes innovative query-builder
  for custom mailings
• Supports long or short Recommended Repair descriptions
• Supports emailing and/or printing
  of letters
• Integrates with Microsoft MapPoint to provide easy mapping of Customers

• Labor line association
• Re-order labor lines
• Font, color, and formatting controls
• Spell checker
• Print preview
• Portrait & landscape printing
• Configure color of header font and background on all customer documents
• Incorporate your own logo or other graphic at top and bottom on all customer documents
• Dedicated field for customer purchase order on service order
• Dedicated Hat/Key Tag number field for every ticket
• Mileage in and mileage out
• File attachment support

Service History

• Viewable in two different modes - select from chronological list, use  VCR buttons
• View entire service history for each vehicle for each customer
• View every aspect of every service invoice ever done from within the service editor screen
• View entire service invoice exactly as it would be printed in Print Preview mode
• Bring up Totals Box and evaluate profitability of every service invoice ever done

Reporting

• Sales Reports
• Customer Spending Report
• Cash Out Report
• All reports can be previewed on screen
• Built-in customer report generator

Multiple Divisions

• Unlimited number of divisions (profit centers)
• Tracks and reports divisional and combined gross profit

Cash Register

• Complete cash management and cash out functionality
• Exports daily transactions to accounting system
• Petty Cash
• Miscellaneous Income
• Miscellaneous Spending

Vendor Management

• Complete Vendor desktop
• Purchase Orders
• Purchase history
• Vendor Returns

Integrated Time Management

• Technician Time Clock
• Fully integrated with service desk
• Daily Time In/Out
• Tracks time on each invoice
• Optional can support tracking time on each labor operation
• Complete performance and productivity reporting
• Complete time card audit trail
• Status of each technician
• Supports non-invoice time (called W-Time)
• Ease to learn, efficient to use
• Complete job costing on each invoice (and optionally each labor operation)

Barcoding

• Adds barcoding functionality to the Inventory Management area of the system
• Allows the system to learn a barcode for each inventory item
• Can produce a bar code for any inventory item which does not come with a barcode on the package
• Prints barcoded labels for any item in inventory (When printing labels from a parts order,  provides option to have label quantities match items quantities. This means that every item in your inventory can have a barcode associated with it)
• Any inventory item can be immediately looked up by scanning it's barcode
• Any inventory item can be added to an estimate, service order, purchase order, or counter-parts invoice by scanning its barcode

Customer Source Tracking

• Tracks sources of all prospects, customers, and sales
• Organized into separate "Source Groups"
• Unlimited number of pre-defined sources
• Supports customer records for use in customer referrals
• Includes reporting on activity for each source by customer or sales history

Labor Categories

• Can be assigned to any labor line (include lines on templates)
• Optionally controls labor rate for the assigned line
• Includes reporting on sales history by labor category

Wrenchead Wincat parts-Select Catalog Interface*

• Supports Wrenchead Electronic Parts Catalog
• Supports importing of catalog parts onto estimates and service order/invoices
• Provides immediate access to thousands of aftermarket part numbers, organized by vehicle.
• Includes Mitchell Labor Guide
• Includes Pearl Communications' Tire Guides data
• Includes Motor Preventive Maintenance Schedules
• Includes OEM to Aftermarket (& vice versa) Part Number Interchange Utility

Worldpac speedDIAL Interface*

• Connects the ServiceShop ordering process directly to Worldpac
• Supports on-line / internet parts ordering
• Imports part directly into estimates, service order/invoices, and purchase orders
• Automatically handles creation of parts in your inventory