I am not Supported. What do I do now?

All clients that are no longer supported will have to become supported. Please call 800-937-4364 extension 104 to arrange for support reactivation.

If your account has been terminated, please call 800-937-4117 extension 104 for information on purchasing a new license.

Support Includes:

GenesisFour Network Edition Support Agreement
Application support for 1 year, renews automatically.
Contact methods:
By email to support@genesisfour.com
Web support available at www.genesisfour.com/support/
Call back telephone support.
800-937-4364
Includes:
Application questions
Application enhancements
Application patches
Code enhancements
Yearly bku date check
Membership to "The Mug"
Server Migration Support
Delivery:
Most updates use internet updating at no additional charge.
A CD is used for large updates and will incur a small fee.
Extra services are available only to Supported Users.
These extra services may incur a fee.
Operating System Support
Hard Drive Support
Database Recovery Support
Progress Database Upgrades
Printer Support
Back Up Support
QuickBooks Support
Custom Report Writing