Telephone Training - In Depth

Startup Telephone Training

Startup telephone training can begin once all your equipment is in place and your software is up and running. To the extent possible, telephone training is arranged to best suit your schedule, and is generally done in 1-2 hour blocks. Telephone training is most appropriate when only one person is to be trained, which typically occurs with new single user systems. It can be effective with multi-user systems as well; however, the expectation is that the person receiving the telephone training will train the other members of the organization who will be using the system. By contrast, if your shop is large enough that more than one person will need to be functional on the system from the point at which you go live, on-site training is generally more effective and appropriate.

Subsequent Telephone Training

After the initial telephone training is completed, many are able to fly on their own, relying on the on-line help and the help desk. However, for any number of reasons it may make sense to arrange additional telephone training - you may want us to help you to train additional personnel, or you may want to focus on one or a few particular areas of the system or the way your data is organized within it. It is also helpful when the trainee possesses weaker-than-average computer skills, or no computer experience whatsoever.

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