Why you should be looking to replace
Senior Service Manager Unix
and go to windows?
Please understand a couple of things.
Senior Service Manager for Unix and Senior
Service Manager for windows is the same computer program running
on different types of computers.
First a history lesson.
Why did we use Unix for the operating
system for our computer program?
Actually we started using Xenix then we
moved to Unix in the late 80ís because personal computers were
notorious for Ďcrashingí. As the application (the program) did
more and more things it would tax the Microsoft operating
systems beyond their capabilities. Dos, Windows 3.1 and Windows
95 were all too light to use. So we used Unix. We also used
MSDOS for Single Users and we even had a few Novell Networks
running in the day. But thatís a story for another day. During
the 1990ís we primarily used Unix. Then Microsoft improved their
OS called NT at the time. (It stood for Network Technology) By
the time they released Version 4 of NT it was nearly as stable
as Unix (I know I stretch the word nearly on this one) but what
it allowed us to do is migrate Senior Service Manager over to
Windows and our client could use newer technology in their shop.
Internet came rushing in during the last decade and most people
now have 2 networks, 1 for Senior Service Manager and one for
Now back to the present.
Why do we care if you stay on Unix or move
It has been our commitment to you to deal
with you computer needs. A series of weird things are converging
on you and if we arenít prepared you and your company will be
First things first. SCO Unix (thatís the
brand name of Unix we use) is in bankruptcy and may or may not
be viable for years if ever.
The ĎStallioní board is no longer made or
Printers are harder to find and often
require a lot of set up time.
12 year old Hard Drives are getting really
hard to find. Think eBay, think used.
So old hardware canít be fixed and old
peripherals canít be used with new hardware. So when failure
happens (and it always will) a complete hardware replacement
plan may need to be implemented. Why would we force you to stay
on a Unix system when we can use all the benefits of Windows?
As the number of Unix driven systems
decline the cost of development continues to climb. We find the
cost of development to be worthy of only one supported Operating
System and we have already produced a new version of Senior
Service Manager with at least 2 more upgrades planned. Version
5.1e was recently released and takes care of some housekeeping
issues that were starting to cause problems. Release 5.2 will
soon be handling email along with EZMail being upgraded to
include Microsoft Word 2007.
So what is the process?
Step 1, we crash and we go into emergency
mode, not good but we can help.
Alternate Step 1, we plan and we move to
Windows before Step 1.
Letís take inventory of all of our
computers, Make and Model, Operating System, Processors,
Processor Speed and RAM.
Letís Inventory the Printers
Letís plan on replacing all of the patch
What about the networking equipment, do you
have it or need it?
Now were ready to quote full hardware
replacement and allow you to also get second quotes.
There is a cost to move you from Unix to
Windows but your support access agreement covers part of that.
There is also a new version of the Progress Database to obtain.
Moving from Unix to Windows may take 3 to 6
months if we can plan it out and this will be with no
interruption of service. If the system crashes first expect to
be down for up to a week, cost you thousands of dollars more and
generally allow you to buy computer hastily and compromise all at
the wrong time.